Hotel Security Supervisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Cleveland, OH, US

5 days ago Requisition

The Hotel Security Supervisor supports Savour Hospitality commitment to safety, security, and exceptional guest service by leading daily security operations at the property level. This position supervises Security Officers, ensures compliance with Marriott brand standards and local regulations, and serves as a key leader during incidents, emergencies, and high‑profile events.

• Supervise and coordinate Security Officers across all assigned shifts
• Ensure compliance with Marriott Safety & Security standards, policies, and procedures
• Act as the on‑duty Security Supervisor and support the Manager on Duty as required
• Conduct routine patrols of hotel premises, including guest areas, back‑of‑house, parking facilities, and perimeter
• Respond to guests and associates’ incidents with professionalism, discretion, and a service‑first mindset
• Oversee CCTV monitoring, access control systems, alarm systems, and key control
• Complete accurate incident reports, daily logs, and follow‑up documentation in accordance with Marriott guidelines
• Coordinate security coverage for VIP guests, group arrivals, special events, and high‑occupancy periods
• Partner with local law enforcement, fire departments, and emergency medical services as needed
• Train, coach, and mentor Security Officers to uphold Marriott’s culture, professionalism, and service excellence
• Identify potential safety risks and recommend preventive measures to hotel leadership
• Support loss prevention initiatives to protect guests, associates, and hotel assets

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required, college coursework in criminal justice, hospitality, or related field preferred
• Minimum 2–3 years of hotel or hospitality security experience
• Prior supervisory or leadership experience strongly preferred
• Strong working knowledge of emergency response procedures, incident management, and guest service standards
• Ability to remain calm, decisive, and professional in high‑pressure situations
• Excellent verbal, written, and interpersonal communication skills
• Working knowledge of CCTV(surveillance cameras), access control, and incident reporting systems
• CPR/AED and First Aid certification preferred (or ability to obtain)

• Work performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
• Able to work independently or as a team member and support managers with special projects.
• Strong collaboration skills – works well across functional areas – excellent relationship‑building skills; able to collaborate with various levels of the organization.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Respect
  :
  Respect is shown by demonstrating a sense of self‑awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration
  :
  Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service‑Focused
  :
  Understand what…