Ocular Surgery Account Manager-Cleveland

Ocular Surgery Account Manager-Cleveland

Cleveland, OH

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Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is a remarkable entrepreneurial company where we celebrate every member of the Harrow Family having the CEO mindset. Harrow’s values drive interest over the past decade in attracting high‑performing professionals in a variety of disciplines. Members of our Harrow Family often express pride in being part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of never turning down ophthalmologists doing mission work around the world—providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.

• A broad Dry Eye Disease product line led by VEVYE® and bolstered by well‑known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE®
• A peri‑operative Surgical product line led by TRIESENCE® and BYQLOVI™
• A rare and specialty product line including high‑need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA®
• A robust internal development pipeline with multiple late‑stage candidates, including MELT‑300, MELT‑210, H‑N08, and CR‑01

The Ocular Surgery Account Manager (OSAM) is responsible for growing business with Harrow‑approved products with a strong focus on expanding sales in a defined geographic region. This role reports to the National Sales Director, Ocular Surgery. The position requires a highly motivated self‑starter with strong business acumen who offers solutions to challenges, has a positive presence with internal and external customers, is well organized, and can multitask in a continuously changing and dynamic ophthalmic surgery (or surgical) environment.

Assigned monthly/quarterly/annual sales revenue and product objectives are achieved through consultation and value‑based communications with ophthalmologists, surgery centers, and staff on the use, characteristics, and advantages of Harrow peri‑operative products. Prospective candidates should have a proven track record of success in managing peri‑operative therapies, managing relationships between a physician’s office and their ASC, buy‑and‑bill sales, and working in a highly collaborative matrix environment.

• Owner of all quarterly sales revenue and product goals and exceed them
• Communicate complex clinical information to ophthalmic surgeons, billers, and administration in surgeon’s office and ASC
• Understand complex care systems and assess local dynamics to inform area growth plans
• Apply reimbursement concepts related to buy and bill
• Develop and maintain critical relationships with physicians and ASC staff in the assigned region
• Utilize all internal resources when developing quarterly action plans or handling problem accounts
• Provide weekly new‑business forecasts and updates
• Record all sales activity in CRM
• Maintain in‑depth, professional knowledge of Harrow surgical peri‑operative products
• Collaborate with internal departments and peers
• Act with urgency in all levels of customer care and follow up
• Travel routinely throughout the assigned geography
• Use the designated CRM system – Salesforce
• Follow all industry and company policies and guidelines
• Comply with all state and federal legislation and regulatory requirements
• Manage expenses responsibly and ethically
• Resourceful thinker who finds resources to win and prosper
• Act as liaison for customer complaints or issues with continual follow‑up
• Submit all required reports, including monthly expense reports, on time
• Competent in PowerPoint, Excel, Word & Outlook

• Bachelor’s degree in a related field
• 3+ years of successful ophthalmology sales experience…