Membership Consultant

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Position Overview

Membership Consultants play a key role in the company’s overall success by:

• Achieving and exceeding membership sales and revenue goals and selling ancillary services
• Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
• Providing members and guests with legendary service and enhancing their sense of belonging and community within the club

• Commission
• Employee discounts

• Achieving and exceeding membership sales and revenue goals and selling ancillary services
• Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
• Providing members and guests with legendary service and enhancing their sense of belonging and community within the club

• Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
• Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Browns Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
• Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
• Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
• Responsible for meeting with MM on a weekly basis to review prior and current week’s activity
• Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
• Utilize the lead tracking system to manage all prospect and member data
• Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
• Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
• Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
• Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.

• Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
• Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
• Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
• Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information

• Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when…