Jewelry Sales Consultant

Jewelry Sales Consultant – Cleveland, OH

Our Jewelry Sales Consultant provides an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Curious about a day-in-the-life? Check out a day in the life of a Jewelry Consultant here.

Note: The ideal candidate will be able to work a full-time schedule of Thursday - Monday. This role is in-person at our Cleveland, OH showroom location.

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pickups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• A passion for the customer. You go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge and are an over-achiever on a mission to exceed sales targets.
• Attention to detail. You understand the little things matter in our customers’ biggest moments and value process and speed in a fast-moving environment.
• Communication is key. You are clear and concise in person, by email, or by chat.
• Master of collaboration. You’re a team player who believes in working together to transform the jewelry industry.

At Brilliant Earth, we’re passionate about the employee experience. We offer an excellent training program and opportunities for career growth, plus competitive compensation and a robust benefits package, including:

• Career Growth — Regular 1-1s with your manager, various training opportunities, and an annual 360 review process to create clear pathways for growth.
• Set Schedule — Consistent weekly hours with 2 consecutive days off.
• Diverse, mission-minded team — We are committed to a transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account — Reimbursements for eligible wellness expenses (gym memberships, massage, counseling, etc.).
• Continued Education — Company-sponsored learning and tuition reimbursement for role-specific trainings.
• Employee Discounts — Generous discount on our jewelry.
• Sales Incentive Programs — Programs to recognize and reward sales performance.
• Mental Wellness Perks — Access to mental health resources and 24/7 counseling through Employee Assistance.
• Giving Back and Volunteer Opportunities — We support local initiatives and team volunteering.
• Medical, Dental, and Vision — Multiple plans including a $0 monthly premium option and employer HSA contributions (insurance starts day 1 of the 2nd month).
• 401k match — Generous employer match.
• Paid Time Off — 3 weeks of PTO in the first year.
• Parental Leave — Paid parental leave to support…