Sales Support Representative - Waterworks

Sales Support Representative - Waterworks

2 days ago. Be among the first 25 applicants.

Starting at $20 and may be higher based on experience.

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, homes, and businesses. We exist to make our customers’ complex projects simple, successful, and sustainable.

This role will be on‑site in Cleveland, OH
.

Schedule: Monday through Friday, 7:00 AM to 5:00 PM.

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Use the customer relationship management (CRM) system and phone system effectively.

• 1–3 years of sales and or customer service experience is preferred.
• Strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer service oriented mentality with the ability to build relationships, a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being with benefits such as health, dental, vision, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender‑affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

$18.71 – $29.92 (Hourly).

Bonus or incentive plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson is an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60‑300.5(a) (prohibiting discrimination against qualified protected veterans) and 41 CFR 60‑741.5(A) (prohibiting discrimination against qualified individuals on the basis of disability). Ferguson Enterprises, LLC is an equal employment opportunity employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.