Inside Sales Representative

Overview

Join to apply for the Inside Sales Representative role at Applied Industrial Technologies
. This is a full-time permanent position located in Cleveland, OH. FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Representative with FCX Performance/CVG, you will establish and expand relationships with current customers and our outside sales team. You’ll interact with customers to determine their process flow control and instrumentation needs, while providing solutions.

You will have a direct impact on customer satisfaction, retention and sales results.

Benefits are included as described below.

Note:

This posting may include additional details and is meant to present a concise view of the role.

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced, multi-tasking environment.
• Maintain responsibility of orders from quotation to collection, including selecting and specifying products, responding to inquiries, processing orders and sending acknowledgements, and reviewing purchase orders for special conditions or documentation.
• Check availability and verify ship dates; increase order size by suggesting related items and leveraging customer buying history.
• Process and expedite orders, customer returns and returns to vendors in a timely manner; locate products and create purchase orders; follow up with vendors to ensure timely delivery.
• Negotiate pricing and delivery with vendors when necessary.
• Work closely with Outside Sales to solicit business, execute order transactions and maintain superior customer service levels.
• Communicate effectively and participate positively as a member of the Branch/Division inside sales team.
• Maximize gross margin by ensuring proper service, problem-solving, and technical expertise is reflected in pricing and service.
• Review open customer order reports and take action on items at risk of missing delivery promises.
• Other duties as assigned by Management.

• Bachelor’s Degree preferred.
• 1-3+ years’ experience in Customer Service or Inside Technical Sales/Customer Service in an Industrial Distributor is a plus.

• A lasting career with career paths in sales, management, and operations throughout the country
• Professional development and training
• Team-oriented culture with a focus on work and collaboration
• Join a local team with company backing
• 401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.

Applied Industrial Technologies is an equal opportunity employer. We are committed to fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws and regulations.

• Entry level

• Full-time

• Sales and Business Development

• Wholesale