Merchandise Supervisor​/Keyholder - Airport

Overview

Rock Hall Culture Statement:
At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive and welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.

Summary
The Merchandise Supervisor/Keyholder is responsible for creating an engaging experience for all Cleveland Hopkins Airport - Rock Hall store guests while sharing their love of rock and roll. This includes interacting with travelers and working with the broader Store team to ensure the Rock Hall Store provides the best quality service possible. This full-time position requires open shift availability and the ability to also work at the Rock Hall Museum location in downtown Cleveland as needed.

Completes daily tasks in the Retail Store, including but not limited to:

Performs other duties as assigned by the Store Management staff.

Job Requirements & Qualifications

• Due to airport hours of operation, the ability to work shifts starting at 5:00 am is required.

• Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate in standard English. High school graduate or equivalent required.

• Two years of supervisory experience, preferably in an apparel retail environment.

• Possesses a passion for customer service and rock and roll, and an ability to get along with people.
• Excellent organizational skills.
• Retail sales and cashier experience.
• Bilingual capabilities are helpful.
• Understands implicitly how to work with different people and various working styles across the organization.
• Displays a positive attitude toward guests and other Rock Hall staff.
• Ability to successfully pass a Rock & Roll Hall of Fame reference check, background investigation, and drug screen.
• Appropriately shares information with staff members, ensuring that they and other key contacts across the organization are kept abreast of initiatives, issues, and events internally as well as externally.
• Involves staff in various processes to share information and provide input on policies and practices; solicits ideas and opinions to help shape specific decisions or plans.
• Computer literate:
  Microsoft Office.

• Ability to work independently without close oversight, and as a team player who will engage productively with others at varying levels of seniority within and outside the organization.
• A professional and resourceful style; willingness to take initiative, manage multiple tasks and projects at a time; and willingness to learn.
• Thinks of the big picture and considers the impact of decisions across the institution.
• Understands implicitly how to work with different people and various working styles across the organization.
• Sets a strong example for others by initiating collaboration and working consistently in a collegial manner.
• Encourages teamwork and anticipates and removes obstacles to effective teamwork; seeks to resolve conflicts as they arise.
• Approaches others in a positive manner and builds solid long-term relationships with key stakeholders inside and outside the organization.

• Environmental Parameters:
  Ability to work in a windowless office, in confined areas (store stock room), in crowds of people, with loud house music, and…