Shift Lead​/Cleveland, OH

Position: Shift Lead / Full Time- Cleveland, OH
Purpose
The Shift Lead directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Lead is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Lead assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs.

The Shift Lead is responsible for excellent customer service. They accomplish all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.
Responsibilities

Responsible for opening and closing the store according to established procedures
Directs and monitors the day-to-day activities of full time/part time store team members in all departments.
Communicates with customers in a friendly and courteous manner
Resolves customer complaints, including exchanges and refunds
Documents complaints and takes follow-up steps to correct the source of the complaint
Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
Completes electronic store reports and reports results to Store Manager
Performs cashier and stocking duties when necessary
Escalates employee issues, such as disciplinary actions, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
Responds promptly to vendors, including receiving loads / deliveries
Stocks inventory within all departments including filling and culling produce, filling meat and checking dates as needed, filling milk and eggs
Ensures the store is operating in compliance with company standards for health and safety
Handles emergency management, such as evacuation procedures, appropriately
Protects company property, funds and merchandise
Ensures that loss prevention procedures are followed daily
Responsible for store sanitation, cleaning throughout the shift
Serves as first contact for media and regulatory visitors and refers contact to Store Manager
May participate in the panel interviewing process, but does not have authority to make hiring decisions
Performs other duties, including working in other departments, as assigned

About You

Must be 18 years of age or older
High School diploma or equivalent required
Comprehensive product knowledge and the ability to train other team members
Previous training / supervisory experience a plus
Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
Proficiency in basic math skills required, including addition, subtraction, multiplication and division
Must be able to read, write and speak in English
Demonstrate effective oral and written communication, interpersonal skills
Language proficiency in Spanish or other languages is a plus
Must be dependable and flexible
Ability to travel to multiple work locations
Excellent customer service, teamwork and problem-solving skills
Must adhere to uniform dress code

Physical Requirements

Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
Must have the ability to stand, walk and / or move about for extended periods of time
Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks

Competencies

Collaborates:
Works cooperatively to achieve shared goals

Action Oriented:
Takes initiative to meet objectives
Drives Results:
Pushes self to achieve goals and results
Communicates Effectively:
Delivers clear messages and adapts communication to different situations and people

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