Bartender, Bar

Overview

Join to apply for the Bartender, Bar role at MCR Hotels
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Hilton Garden Inn Cleveland Downtown

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

The Bartender provides customized beverage service to each of the hotel’s restaurant/bar customers in a friendly, energetic, and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the bar. Associates are passionate about guest service and can communicate effectively and multitask.

• Friendly Greeting:
  Greet guests and give a clear and correct description of food and beverage options.
• Bar Organization:
  Maintain proper and adequate set-up of the bar area.
• Bar Stocking:
  Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.
• Mixology:
  Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
• Meeting Attendance:
  Attend monthly departmental meetings.
• POS
  
  Skills:
  
  Input orders into computer and secure accurate payment.
• Cash Management:
  Receive cash from guests, make any change needed, verify validity of charges, record charges, and ensure vouchers are properly executed, in order to balance all moneys.
• Bar Stock Management:
  Lock up and store all beverages, food and other equipment items, deposit cash drops and secure bank at end of shift as needed.
• Bar Manicure:
  Sanitize and clean in and around the bar area.
• Side work:
  Complete daily inventory prep sheet and other side work allowable by labor rules.
• Menu Knowledge:
  Knowledge and familiarity of current food and beverage offerings. Promote and document orders for drinks.
• Food Safety:
  Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.
• Cleanliness:
  Assist in maintaining the cleanliness of the restaurant and surrounding areas.
• General Hotel Knowledge:
  Demonstrate knowledge of hours and available amenities of the hotel.
• Team Player:
  Work effectively and efficiently with the service and kitchen teams.

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

Qualifications & Requirements

• Work Experience:
  
  Experience in a hospitality, service, consumer-facing field preferred. Knowledge of drink preparation, previous bartender experience preferred.
• Must have a positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Always provide friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekends based on the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Standing:
  Remaining upright on the feet, particularly for sustained periods of time.
• Walking:
  Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions:
  Making substantial movements of the wrists, hands, and/or fingers.
• Lifting…