Restaurant Shift Leader

Restaurant Shift Leader

Company: Rackson Restaurants

Location: 1549 E 55th St, Cleveland, OH, 44103

Employment type: Full-time / Part-time

Salary: $13.75 - $15.75 per hour

Reports to: Restaurant General Manager

• The Shift Leader oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards.
• Interacts with guests, supervises staff, handles cash management, and maintains cleanliness and safety.
• Works hands‑on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.
• Manages shift activities for operational excellence, follows company guidelines for cost control and resource utilization, and supports labor law compliance.
• Maintains compliance with food and cash control guidelines, follows brand standards for service, food quality, and safety, and ensures cleanliness, maintenance, and service standards uphold the brand image.

• Demonstrates self‑awareness and ability to motivate self and others.
• Proactively seeks and accepts feedback.
• Understands the impact of job responsibilities on guests, team, and restaurant operations.
• Creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively.
• Treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems.
• Ensures cash handling procedures are followed by others.
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization.
• Leads with empathy, fairness, and a focus on teamwork.
• Identifies and develops talent for future roles.
• Applies financial understanding to improve business decisions.
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands‑on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

• Must be at least 18 years of age.
• High school diploma or equivalent; restaurant management experience preferred.
• Previous fast‑food restaurant experience required.
• Communication in English required;
  Spanish comprehension helpful.
• Fundamental requirements include reading, writing, math, and basic computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Positive attitude and genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self‑motivated and action‑oriented.
• Attitude that embraces learning.
• Willing to admit mistakes, take accountability, and fix issues.
• Prompt and regular attendance on assigned shifts; dependable and reliable.
• Must have reliable transportation to work and company events/meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical requirements:
  
  lift, move, carry, and stack cartons up to 50 lbs; stand for long periods; frequently squat, stoop, reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment; frequent motions of bending, wiping, sweeping, mopping; exposure to fluctuating temperatures in cooler, freezer, and cooking sections; hazards include slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People‑first culture
• Authentic, values‑based leadership

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values‑based leadership. Putting people first is at the core of our company culture. Come be a part of our all‑star team!

Apply through the company portal.

• Entry level

• Full‑time

• Management and Manufacturing
• Restaurants