Guest Engagement Specialist-Part-time Weekend Availability

Summary

The Great Lakes Science Center seeks a creative and resourceful Guest Engagement Specialist to work with a dynamic and diverse group of peers, dedicated to enriching visitor engagement through inquiry-based learning. This part-time position reports to the Education Operations Manager.

Identify primary function categories for the position and describe related duties and responsibilities under each function for the position.

• Delivers programs such as informal visitor engagement, public demonstrations, and interactive cart activities.
• Engages guests in traveling exhibitions.
• Engages guests on the Steamship.
• Assists with group greeting.
• Demonstrates enthusiastic and positive attitude with willingness to learn.
• Models best practices in informal education and visitor engagement.
• Actively delivers visitor programs while modeling the highest standards in professionalism, inquiry-based and hands-on techniques, interpersonal communication, and guest service philosophy to create a superior visitor experience for Science Center guests.
• Performs daily operational duties.
• May represent the Science Center at off-site programs, including outreach programs, science fairs, and community events. Communicate knowledgeably about current programs, policies, and procedures to be a positive and enthusiastic spokesperson for Science Center programs, exhibits, and mission.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.

• This position has no supervisory responsibilities.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.

This position requires working outdoors for prolonged periods in varied weather conditions, frequent climbing of narrow stairwells, and occasional lifting of heavy objects such as supply bins and demonstration props. It may include work with chemicals and gases, including but not limited to liquid nitrogen, dry ice, nitric acid, hydrogen, and oxygen. Training will be provided. Weekend, holiday, and evening hours are required to meet Science Center operations.

Scheduled hours vary seasonally; candidates must be flexible to accommodate needs.

• High School Diploma or equivalent. Preferably a bachelor’s degree (or pursuing) in science, education, theater, or related field of study.
• Customer service experience helpful but not required.

• Interpersonal Communication
• Group Communication
• STEM Background
• Reliability
• Intrinsically Motivated
• Eager to Learn

Rate: $15/Hour

Expected Hours of Work:
Must be available weekends.

• Free Parking
• Medical
• Dental
• Vision
• Employee Assistant Program (EAP)
• Paid Time Off (PTO) & Paid Holidays
• 403b Retirement Savings Plan with Match
• ASTC Membership
• Northeastern Ohio Intermuseum Council (NEOIMC) Membership
• And more!

Great Lakes Science Center is committed to providing a safe and healthy environment for our staff (paid and unpaid), and guests. In accordance with our COVID-19 Vaccination Policy, all staff are required to be vaccinated and/or boosted against COVID-19. Reasonable accommodations will be made for those who cannot take the vaccine due to health or religious reasons.

It is the policy of GLSC to provide equal employment opportunities (EEO) free from illegal discrimination, harassment and retaliation to all qualified applicants for employment without regard to race, color, religious affiliation, sex (including pregnancy), sexual orientation, gender identity, or gender expression, national origin, ancestry, citizenship, immigration status, age, source of income, familial status, marital status, veteran or military status, genetic information, disability or any other basis protected by applicable law.

GLSC complies with applicable state, federal and local laws governing non-discrimination in employment.