Community Life Service Coordinator

About The Community Builders

The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Community Life (CL) is TCB’s place‑based model that uses stable housing as a platform for connecting families, seniors, and households with disabilities to community resources and opportunities. We engage residents in creating programs and building strategic partnerships with local stakeholders to create pathways to opportunities in early education, economic mobility, youth development, voting registration, health, and resident leadership. Community Life’s goal is to create equitable access to community supports, resources, and opportunities for all residents so that everyone can thrive.

The successful candidate will have a chance to join in a once‑in‑a‑generation neighborhood transformation plan made possible through the Choice Neighborhood Implementation Grant.

The Choice Neighborhoods Implementation grant leverages significant public and private dollars to support locally driven strategies that address struggling neighborhoods with distressed public or HUD‑assisted housing through a comprehensive approach to neighborhood transformation. Local leaders, residents, and stakeholders—including public housing authorities, cities, schools, business owners, nonprofits, and private developers—work together to create and implement a plan that unleashes the full potential of communities by revitalizing severely distressed public and/or assisted housing and catalyzing critical improvements in the neighborhood, including businesses, services, and schools.

The Cuyahoga Metropolitan Housing Authority and the City of Cleveland were awarded a $35 million FY 2020 Choice Neighborhoods Implementation Grant for the Buckeye‑Woodhill neighborhood. The project will create 800 new, mixed‑income rental units; develop a new health clinic, early childhood education center, and retail space on a commercial corridor; rehab owner‑occupied housing and infill vacant lots; and connect residents to employment, health, early learning and education opportunities.

In the current phase, residents have been relocated to temporary housing while new housing is built. This phase requires mobile outreach and home visits in the community where people have relocated.

Reporting to the Community Life Senior Manager‑Resident Experience, the Community Life Service Coordinator (CLSC) develops, coordinates, and implements support services for residents of Woodhill Homes. The case manager ensures resident and community success through close work with the property management team, the economic stability coordinator, youth development specialist, and all Choice partners. The case manager works one‑on‑one with residents to assist them in achieving personal goals related to health, education, financial self‑sufficiency, social connectedness, and housing stability.

The case manager will work with each family to create family success plans that guide the support, interventions, and referrals needed to meet the family’s and individuals’ needs. The plans are resident‑centered and evolve to ensure resident needs are met. The case manager collaborates with the Community Life data team and Choice evaluation partner to track performance measures and administer an annual survey.

• Provide mobile case management and resident services, meeting with residents at least once a quarter in their homes or within the community.
• Conduct assessments of resident households for strengths and opportunities for growth.
• Develop and implement a Family Success Plan for each household, assessing and developing S.M.A.R.T. goals and outcomes aligned with Choice metrics.
• Participate in resident and community meetings relevant to advancing Choice goals, including steering committee working groups and monthly community‑based organization meetings in the neighborhoods residents currently reside in.
• Integrate relocation activities…