Homeownership Program Coordinator

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Greater Cleveland Habitat for Humanity’s Home ownership Program Coordinator supports the administrative function of the Home ownership Program. This entry‑level position will assist in the administration of key aspects of the home ownership program, including homeowner selection, homeowner support, homebuyer education, and general administrative tasks.

• Serves as the first point of contact for the Home ownership Program. Responds to general inquiries via phone and email.
• Facilitates application help sessions, program orientations, review of applications and manages correspondence with prospective applicants.
• Conducts all assigned activities and functions in compliance with Fair Housing, Equal Credit Act, and other relevant laws related to home ownership program activities.
• Assists with homeowner marketing and outreach.
• Administers continuous assessment of approved applicants to ensure applicants meet Habitat’s program requirements through the duration of the Home ownership program.
• Attends prospective applicant home visits (either in person or digitally) and attends home showings for approved applicants.
• Facilitates data entry and tracking, including home ownership equity hours, and demographic information.
• Ensures all programmatic files are complete and compliant.
• Provides Director with program benchmarks and reports. Communicates any issues that may arise with applicants.
• Aids in ensuring compliance with grants, programs, and other activities within the Department.
• Provides culturally sensitive services to potential applicants and homeowners.
• May provide support for various grants the department maintains, attend community or partner meetings and events, and interface directly with applicants to the program.
• Performs other duties of a similar nature as may be required.

• High school diploma or GED equivalent.
• Minimum of two (2) years of experience in office administration or customer service‑related roles.
• Excellent interpersonal and cross‑cultural skills to effectively work with a broad range of people.
• Ability to perform job responsibilities in adherence with the Affiliate’s Household Selection Policy and all applicable federal, state, and local laws.
• Ability to work in a team environment.
• Comfortable in public speaking and large group facilitation.
• Excellent organizational and communication skills.
• Strong computer skills and proficiency in Microsoft 365 applications (Word, Excel, PowerPoint, Outlook).
• Strong analytical skills and continuous attention to detail and accuracy.
• Experience working with volunteers.
• Ability to multitask, prioritize tasks and anticipate future issues/needs.
• Reliable transportation required as responsibilities include home visits, external meetings, and home showings.
• Must possess a valid driver’s license with a satisfactory driving record, and ability to be insurable under commercial insurance.
• Ability to work occasional evenings for homeowner classes, orientations, home visits, and external events.
• Commitment to the mission of Greater Cleveland Habitat for Humanity and the principles of Habitat for Humanity International.

• Associate’s degree.
• Experience in the non‑profit/human services industry.
• Familiarity with design platforms such as Canva and Adobe Creative Suite for creating program or outreach materials.

• Reports To:
  
  Director of Home ownership Program
• Department:
  Home ownership Program
• Employment Type
  
  /Classification:
  Full‑Time (40 hours/week), Non‑Exempt
• Workweek:
  Tuesday – Saturday, 8:30 – 5 p.m. Some evenings and Mondays may be required.
• Targeted range: $16–$18 per hour, commensurate with experience.

Medical, dental, and vision insurance; health savings account; paid time off; paid holidays; 401(k) with employer match; EAP; and employee discounts at the ReStore.

This position primarily operates in a professional office environment with standard office equipment. However, the role also requires occasional work in outdoor environments, particularly during home visits. Candidates must be…