Manager, Biospecimen Operations - Biospecimen Operations

Overview

Lab Connect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Manager, Biospecimen Operations, is responsible for oversight of and leadership of all biorepository activities and staff. The Manager, Biospecimen Operations will ensure compliance with and proper execution of all Biorepository policies and SOPs. The Manager, Biospecimen Operations will create and implement policies and procedures for the Biorepository that will assist in attaining corporate and departmental goals, achieve metrics and high levels of client satisfaction.

• Oversee day-to-day operations of biorepository.
• Manage the Biorepository staff and work with Biorepository Supervisor to coordinate their work schedules.
• Oversee the procurement, installation, qualification, maintenance, and repair of freezers and other equipment used in BRS.
• Review customer requests for service, assessing feasibility, needs for additional staffing or equipment, and estimated fees as appropriate.
• Develop new service offerings for BRS.
• Exhibit a thorough understanding of sample management requirements for each protocol.
• Provide leadership of teams toward a common objective.
• Be responsible and accountable for all activities and outcomes of assigned personnel.
• Ensure that all data used for billing is accurate.
• Review departmental financials to ensure accuracy of billing activities and revenue for BRS.
• Monitor SOW to ensure that Biorepository activities meet contractual obligations.
• Align metrics and new business processes with corporate strategy to achieve consistent high levels of client satisfaction.
• Provide recommendations and solutions that increase the likelihood of consistent operational success.
• Develop best practices resulting in standardized and streamlined processes and efficient use of resources.
• Implement and monitor processes that ensure appropriate escalation of issues and ongoing communication of issues across the organization.
• Develop, revise, review, and approve SOPs.
• Communicate regularly with Senior Director, Biospecimen Operations.
• Ensure all service failures are identified, investigated, and resolved appropriately. Proactively manage and drive resolution of client issues. Promote continuous process improvement.
• Provide general operational knowledge to Management.
• Collaborate with the Senior Director, Biospecimen Operations, staff and Executives to develop strategic initiatives focused on performance metrics, client satisfaction, and leading indicator mechanisms that drive quality and efficiency improvements.
• Performs other related duties and tasks as necessary or as assigned.

• Bachelor’s degree, preferably in a life science with 3 years management experience; or associate’s degree in a science or health-related field with 5 years management experience
• Proven management/supervisory ability and experience.

• Excellent attention to details, strong planning and problem-solving skills.
• Strong organization and time management skills, communication, multitasking, and interpersonal skills.
• Exceptional listening and verbal comprehension skills, including ability to translate client needs to team members, good working relations with colleagues and customers.
• Ability to make quick but well-thought-out decisions and adapt to changing environments and requirements.
• Self-motivation and ability to work well independently as well as using a collaborative team approach.
• Ability to adhere to established timelines, processes and procedures.
• Proficient in Microsoft Word, Excel, and database software. SharePoint and Visio experience preferred.
• Customer service/client relationship management skills.

Manager

• Sit 25% of the week.
• Stand 75% of the week.
• Walk and/or reach with hands and arms 75% of the week.
• Read text of various sizes.
• Communicate with others and hear.
• Lift, pull and/or push up to 50 pounds.
• Specific vision abilities include close vision and ability to adjust focus.
• Exposure to dry ice and cold storage environments and biological samples.

None

Monday-Friday, 8:00am-4:30pm. Fully onsite, requesting flexible schedules for this role.

At Lab Connect, we are proud to be one global team: united by our shared mission to advance clinical trials through…