Associate Director, University Housing

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $65,779 and $83,210, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Serve as the senior operational executive for University Housing, with responsibility for the business, facilities, and service functions supporting a residential system of over 5,000 students and an annual operating and capital budget exceeding $43 million. Reporting to the Executive Director of Housing, the Associate Director provides strategic and operational leadership, ensuring that housing operations are mission-aligned, fiscally sustainable, and student-centered.

The Associate Director exercises delegated executive authority on behalf of the Executive Director and directs the planning, coordination, and performance evaluation of all housing operations, including capital planning, occupancy management and analytics, customer service operations, and Greek and guest housing programs. This position represents University Housing in institutional planning groups, finance discussions, and external partnerships, ensuring that the residential system supports institutional goals for community, sustainability, and student success.

• Executive Leadership and Integrated Operations – The Associate Director provides senior leadership for all University Housing operations, driving long-term strategic planning, policy development, and performance measurement to ensure financial sustainability and an exceptional residential experience. The role exercises delegated executive authority in the absence of the Executive Director and leads the department's five-year strategic planning process, aligning organizational design and workforce strategy with institutional priorities.
  
  The Associate Director oversees the department's five operational areas; facilities and capital planning, occupancy and analytics, customer service, Greek and guest housing, and business/technology systems; ensuring they function as an integrated enterprise. Responsibilities include setting operational expectations, providing consistent service delivery, directing cross-unit collaboration, and holding unit leaders accountable for efficient workflows, data-driven decisions, and measurable outcomes tied to departmental goals.
  
  (20%)
• Capital and Facilities Strategy – The Associate Director provides leadership in capital renewal and deferred-maintenance planning for the university's $500 million residential portfolio. This role primarily focuses on establishing and enforcing comprehensive standards for preventative maintenance, custodial services, and asset management across University Housing facilities. The Associate Director serves as the departmental leader for environmental sustainability, developing and implementing long-range strategies for energy reduction, waste diversion, and the adoption of sustainable practices within the housing system.
  
  While major design and construction projects are coordinated with Campus Planning and Facilities Management, and external partners to ensure compliance with safety, accessibility, and sustainability standards, the Associate Director takes the lead in partnering with these groups and with external vendors to identify, recommend, and integrate green technologies and capital retrofits as key components of departmental capital planning and asset management.
  
  (25%)
• Student Wellness and Residential Success – The Associate Director ensures that housing facilities, services, and operational practices support student well-being, belonging, and academic success. This includes planning and enhancing residential spaces; such as study areas, quiet zones, and community lounges; to create a healthy, effective living environment. The Associate Director collaborates with Student Affairs…