Veteran-Directed Care Supervisor
Listed on 2026-01-27
-
Management
Program / Project Manager, Operations Manager, Business Management
Overview
Reports to
:
Director of Business Development
FLSA Status
:
Exempt
Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging
!
Our Mission: We provide choices for people to live independently in the place they want to call home.
About Us: Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network.
The network works together to create opportunities for older Ohioans to receive needed home and community services and supports; and to age successfully in their own homes and communities.
Candidates we love…
- Team players who are committed to providing superior service to all they serve
- Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.
What Our Staff Loves About Us…
- A generous six week PTO program and thirteen paid holidays
- A $750.00 investment in professional development through a substantial annual training funds allotment
- Paid parking in a coverage garage
- A 401K program with company match
- Medical, Dental, Vision Benefits and so much more…
Position Summary
:
The Veteran-Directed Care Supervisor is responsible for overseeing the daily operations of the Veteran-Directed Care (VDC) program at the Western Reserve Area Agency on Aging. This role ensures that veterans and their families receive participant-directed services and support to enhance their quality of life. The Supervisor will manage program staff, collaborate with community partners, ensure compliance with program regulations.
Job Responsibilities
:
- Oversee the implementation and administration of the VDC program to ensure high-quality service delivery.
- Directly supervise VDC program staff, including hiring, training, performance evaluations, and support for professional development.
- Ensure veterans and their families receive the support they need to navigate and utilize services effectively.
- Ensure the program complies with all relevant regulations.
- Prepare and submit required reports and documentation.
- Assist in the development and management of the VDC program budget.
- Oversee and coordinate the billing processes to ensure timely and accurate reimbursement from funding agencies and partners.
- Monitor expenditures to ensure alignment with budgetary constraints.
- Develop and maintain relationships with community partners, veterans' organizations, and service providers to enhance program reach and effectiveness.
- Develop and implement quality assurance measures, including conducting chart audits to ensure accuracy and compliance with quality standards.
- Provide backup coverage for the Person-centered Counselor as needed to ensure continuity of care and service delivery.
- Participate in community events to market the VDC program.
- Perform other duties as assigned to support program goals and agency objectives.
Qualifications
- Bachelor's degree in social work, Human Services, Public Administration, Accounting, or a related field. A master's degree is preferred.
- Minimum of 3-5 years of experience in program management, with at least 2 years in a supervisory role. Experience in billing, chart audits, and financial management is required. Experience working with veterans or in a participant-directed care environment is highly desirable.
Skills
:
- Strong leadership and team-building capabilities.
- Excellent interpersonal and communication skills.
- Ability to manage multiple priorities and work independently.
- Proficiency in Microsoft Office Suite, client management systems, and financial software.
- Knowledge of veterans' benefits, services, and billing processes is a plus.
Working Conditions
:
- Office setting with occasional travel required for meetings and community outreach.
- May require occasional evening or weekend hours to accommodate…
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