Regional Director of Freight Operations, Northern Region

Overview

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

To learn more about our core values and what makes us truly unique in our industry, please . We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past twelve years…see what our people have to say about us here:
Mohawk Global - A Great Place to Work!

Mohawk Global is currently seeking a Regional Director for its Northern Region covering the Cleveland, Buffalo, Rochester and Syracuse Branches. The Regional Director develops and fosters an innovative, solutions-oriented and adaptable work environment that promotes exceptional employee engagement and provides unmatched customer service across the Northern Region. In addition to leading the growth, development and success of Mohawk’s international operations and cross-border brokerage teams of the Northern Region Branches, the Regional Manager will be held accountable to the initiatives and requirements of our centers of excellence.

Mohawk’s centers of excellence include Customs Brokerage Operations Excellence, Sales and Marketing, Technology and Process Compliance, Domestic Operations, People and Culture and Finance. Lastly, as a Regional Director overseeing several Branches the Regional Director must embrace and promote Mohawk’s core value of Enriching, Caring and Delivering for our Clients and Employees.

• Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development
• Deliver clear expectations with regards to the role and direction of your teams (Import, Export) and instill a positive work environment that is challenging and engaging
• Assist the sales team by identifying and developing prospective clients in the Northern Region
• Regularly nurture relationships with agents and suppliers
• Establish branch and region goals and measure performance by tracking of goals; streamline and continuous improvement on current procedures to create greater efficiencies
• Ensure Mohawk import and export compliance with all regulatory government entities (US CBP, US Department of Commerce, TSA, FDA, and all OGAs)
• Hold yourself and your branches accountable for the initiatives, guidelines, compliance and goals of the centers of excellence as they apply to the region and branches
• Define, implement and drive the Mohawk Corporate, Center of Excellence and Regional logistics initiatives and ensure adherence
• Embrace, comprehend and focus on Mohawk’s core values of Enriching, Caring and Delivering for clients and employees
• Provide oversight and support to cross-border brokerage operations
• Hold and document weekly 1:1 meetings with direct reports and monthly with their direct reports focusing on their needs, challenges and career development
• Provide ongoing training and guidance to staff in all areas of operations to enhance customer service capabilities and overall logistics knowledge

• 10+ years of experience in international freight forwarding and customs brokerage
• 5+ years of experience in a management/supervisory role over multi-departmental operations of 20+ employees
• Excellent…