Managing Director, Delivery; Commerce

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award‑winning work for blue‑chip client partners including AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca‑Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

VML is a WPP agency (NYSE: WPP). For more information, please visit , and follow along on Instagram, Linked In, and X.

VML is seeking a Managing Director, Delivery to lead delivery across a portfolio of leading CPG clients at VML and WPP. This role requires a strong understanding of commerce principles and practices. You will be responsible for the management and continuous improvement of the Delivery function, ensuring our work is scoped accurately, delivered on time, and within budget. You are skilled in operational excellence, ruthlessly process‑driven, organized, analytical, and able to manage teams with diverse objectives.

You are commercially minded, comfortable driving revenue projections, managing resource requirements and utilization, and supporting scope development and budget allocation.

• Lead | Oversee delivery of multiple concurrent projects for global CPG clients, from initiation to completion. Develop the required governance of the Delivery function to ensure best practices and proactively improve the program and project management tools, systems, and processes used by the team. Support the development of career and succession plans for the Delivery team.
• Pursue | Govern the adoption and application of business and operational processes and policies to optimize real‑time insights into current delivery and performance, pipelining potential needs. Ensure the full portfolio of project plans is correctly phased and planned to provide sufficient insight into forward‑looking capacity and resource requirements. These plans also inform our business revenue forecasts.
• Workflow | Review and regroup at the required cadence to ensure the teams deliver as per scope for the full portfolio of projects managed by the North American Delivery team. Escalate any major risks or resourcing constraints early and to the relevant stakeholders.
• Develop | Build and socialize reports that inform performance and drive adoption across the relevant stakeholders. Ensure that programs are properly scoped, resourced, and delivered upon, and that client expectations are managed and met across all programs.
• Communicate | Support the business development and client teams with Delivery input when completing business development activities by assisting with scope definition, project plans, costing, and providing insight into resources and availability. For large joint delivery across VML and other WPP operating companies, you must interface between internal and the external teams.
• Collaboration | Client‑facing role, requiring close collaboration with commerce, finance, resource management, operations to ensure effective project delivery. Experience working with international teams and collaborating with media agencies is highly desirable.

• A builder and unifier:
  Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Trains, mentors, and grows teams with versatile backgrounds and skillsets. A self‑starter with sound foresight and insight.
• Open and collaborative:
  Our team is close‑knit and supportive and we’re working with a lot of unknowns. You must champion a team, creating an environment that is…