Operations Manager

Join to apply for the Operations Manager role at Platinum Cleaning & Facility Services
.

Pay Rate: $60,000 to $65,000.

At PCFS, a division of Healthcare Services Group, Inc., we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!

• Labor and Overtime Management
  • Goal:
    Keep labor and overtime costs across multiple sites within the allocated budget.
  • Measure:
    Track weekly labor hours for each account against the set budget.
  • Action:
    Adjust staffing levels across sites as needed to prevent overtime overruns and optimize labor usage.
• Cleaning Supplies & Chemical Cost Control
  • Goal:
    Stay within the budget for cleaning supplies, chemicals, and uniforms across all managed accounts.
  • Measure:
    Track monthly spending and maintain par levels at each site.
  • Action:
    Perform monthly inventory checks to avoid overstocking or shortages.
• Consumable Supplies Management
  • Goal:
    Manage consumable supplies across the portfolio, keeping costs in check and avoiding shortages.
  • Measure:
    Monitor usage and track costs for consumables at all sites.
  • Action:
    Adjust orders based on trends and projected needs.
• Site Inspections
  • Goal:
    Conduct at least two thorough site inspections per account each month, utilizing the Compu Clean app to document results.
  • Measure:
    Track the number of inspections and findings documented in the Compu Clean app.
  • Action:
    Ensure corrective actions are taken promptly based on inspection findings.
• Employee Retention
  • Goal:
    Reduce employee turnover by implementing effective retention strategies and fostering a supportive work environment.
  • Measure:
    Track retention rates across all managed sites.
  • Action:
    Engage with staff monthly, provide feedback, and implement professional development initiatives.
• Client Communication & Escalations
  • Goal:
    Handle day-to-day client requests while keeping the assigned Client Services Manager informed of significant client issues.
  • Action:
    Coordinate with the CSM for larger escalations, ensuring seamless communication and high service levels across sites.
• Safety Compliance
  • Goal:
    Ensure all employees complete required monthly safety training at each account.
  • Measure:
    Monitor compliance with safety protocols across the portfolio.
  • Action:
    Address any safety concerns and ensure proper safety equipment is available.
• Employee Engagement
  • Goal:
    Engage with each team member at least once a month to provide feedback and address concerns.
  • Measure:
    Track employee interactions and document feedback through the Compu Clean app.
  • Action:
    Regularly check in with employees to ensure their needs are met and concerns are addressed.
• Timeliness of Reports & Meeting Deadlines
  • Goal:
    Submit all reports (e.g., payroll, budget changes) on or before deadlines across all managed accounts.
  • Measure:
    Monitor submission dates and adherence to deadlines.
  • Action:
    Ensure all reports are accurate and submitted on time to maintain smooth operations.
• HR Documentation
  • Goal:
    Ensure timely submission of employee onboarding documents, background checks, and training certifications for all accounts.
  • Measure:
    Track completion times for new hire paperwork.
  • Action:
    Work closely with HR to ensure timely onboarding and compliance.
• Budget and Hour Management Requests
  • Goal:
    Process all budget and hour adjustment requests in a timely manner across the portfolio.
  • Measure:
    Track request processing times and accuracy.
  • Action:
    Ensure adjustments align with client contracts and operational needs.
• Payroll Processing
  • Goal:
    Ensure all hours worked, including overtime, are accurately recorded and submitted for payroll in a timely manner.
  • Measure:
    Monitor the accuracy of hours submitted across all accounts.
  • Action:
    Collaborate with HR and finance to ensure error‑free payroll processing.

• Free Telemedicine*
• Free Prescription Discount Program
• Free Employee Assistance Programs
• Get paid when you need it with PNC Earned It
• Financial Wellness Support from PNC Workplace Banking
• Hands‑on‑Training & Support
• Career Development