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IT Consultant

Senior Manager, GenAI-Driven Customer Experience Transformation

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-19
Job specializations:
  • Management
  • IT/Tech
    IT Consultant
Salary/Wage Range or Industry Benchmark: 122700 - 241900 USD Yearly USD 122700.00 241900.00 YEAR
Job Description & How to Apply Below
A global consulting firm is looking for a seasoned Leader to drive customer support transformation in Cleveland. With over 10 years' experience, you will evaluate client offerings, lead redesign efforts, and implement GenAI technologies to enhance efficiency. Key responsibilities include collaborating with diverse teams and contributing to innovative solutions. Successful candidates will have strong analytical skills, a customer-centric mindset, and robust leadership capabilities.

Competitive salary range from $122,700 to $241,900 annually based on experience.
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Position Requirements
10+ Years work experience
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