Client Service Leader

5 days ago Be among the first 25 applicants

This range is provided by Gallagher. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$74,500.00/yr - $/yr

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

As the Client Service Leader you will ensure delivery of exceptional service to Gallagher’s clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will use your experience in client service and business insight to lead our team and create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

• Monitor overall book and client assignments for the team while managing 1-2 clients to stay in touch with the marketplace.
• Provide guidance in the employee benefits Client Service Cycle to ensure a seamless renewal process and handle advanced service issues. We measure success based on retention and our renewal target is 95%.
• Continuously assess the performance of team members. Provide ongoing, timely feedback and coaching to improve performance.
• Prioritize team workflow and ensure accountability and compliance in both internal and external partnerships.
• Communicate performance expectations and ensure team members have the resources to achieve their goals.
• Recognize the _need? and determine appropriate coverage solutions that support and enhance the clients' culture, values, and mission.
• Support consultants in winning new business by participating in meetings and calls with prospects and effectively communicating Gallagher’s Value Proposition.
• Encourage cross‑solving with clients to communicate resources崎 available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) and actively seek business referrals.
• Champion Gallagher resources and tools to maximize efficiency in managing client deliverables.
• Guide, develop, and mentor new hires, account management, and team resources and foster team engagement by supporting our culture and driving commitment to the Gallagher Way.
• Complete internal professional development programs to gain a deeper understanding of the insurance industry and GBS processes.
• Ask the team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way.

• Comfortable giving and receiving constructive feedback.
• Demonstrate a high level of professionalism in all interactions.
• Recognize each teammate is unique and seek to learn their unique goals and priorities.
• Navigate the benefits market from the broker perspective, the renewal cycle, and the financial drivers that impact our clients.
• Take action to influence events, achieve team goals, and retain clients.
• Adaptable and remain composed in an environment that requires balancing multiple priorities in any given day.
• Actively seek to develop professional skills and improve efficiency and productivity.
• Innovative and rarely satisfied with the status quo. Love to generate new and practical ideas and aim to continuously improve.
• Have a desire to build a knowledge of Gallagher tools, systems and shared resources.
• Go the “Extra Mile” to achieve results that benefit the…