Sales Supervisor

Talent Acquisition Manager @ NSP | Talent Acquisition, Recruiting

Overview:

We’re looking for a motivated, people-focused Sales Supervisor to lead a fast‑paced, high‑volume inbound call center team. This role is perfect for someone who can balance strong leadership with hands‑on coaching, real‑time problem solving, and a passion for developing sales talent. You’ll guide a team of representatives toward hitting revenue goals, strengthening their sales skills, and delivering an excellent customer experience on every call.

What You’ll Do

• Lead & Supervise: Oversee a team of inbound sales agents, ensuring daily productivity, quality, and performance expectations are met.
• Coach in Real Time: Provide live call coaching, side‑by‑side support, and ongoing feedback to strengthen closing skills, objection handling, and sales confidence.
• Train & Develop: Assist with onboarding new hires, lead skill‑building workshops, and help create a culture focused on improvement and high performance.
• Monitor KPIs: Track team metrics (conversion rate, AHT, attendance, sales volume, etc.) and take action to keep performance on target.
• Motivate & Inspire: Run daily huddles, energy boosters, contests, and recognition moments to keep the team engaged and focused.
• Problem Solve: Handle escalated calls, resolve issues quickly, and support agents with tools and strategies to succeed.
• Collaborate: Partner with leadership to improve processes, share insights, and help shape the structure of the sales floor.

What We’re Looking For

• Experience in a call center environment (sales‑focused strongly preferred)
• Prior leadership, supervisory, or team lead experience
• Strong communication, coaching, and motivational skills
• Ability to thrive in a fast‑paced, high‑volume environment
• A data‑driven mindset — comfortable reviewing metrics and making decisions
• Positive attitude, solution‑oriented approach, and strong accountability

Why This Role Matters

As a Sales Supervisor, you play a direct role in the success and growth of the sales floor. You’ll be the coach, mentor, and motivator your team looks to every day — and your leadership will directly impact performance, culture, and customer experience.