Assistant General Manager

Assistant General Manager (PINS Mechanical Co.)

Join to apply for the Assistant General Manager role at Pins Mechanical Co. Rise Brands is looking for an experienced Assistant General Manager who will be responsible for the day-to-day operations of Pins Mechanical Co. & 16-Bit Bar+Arcade. As an AGM, you will be held to a high standard in three main areas:
Guest Experience, Team Management and Operational Excellence. You'll work closely with the GM to set standards and expectations for the bar staff and management team to follow. You’ll provide support and leadership to team members in order to ensure our guests always receive exceptional service and have a great experience.

• Lead and manage team members on a daily basis, communicating daily targets/goals.
• Act as a brand ambassador for Pins + 16-Bit and ensure values are upheld to both external and internal audiences.
• Establish and maintain positive relationships with all guests and handle complaints, requests and inquiries as they arise.
• Monitor, evaluate and coach team member performance and guest service skills.
• Set and review objectives in line with the performance review and onboarding process.
• Manage organization and cleanliness of the overall space – address issues in a timely and effective manner.
• Maintain expert knowledge of our menu, merchandise and entertainment offerings.
• Certify that team members are pouring and ringing in drinks properly.
• POS system management and training team members on accurate procedures.
• Oversee accurate cash handling procedures and complete necessary paperwork.
• Manage product, supplies, inventory and stock control.
• Anticipate needs of guests and colleagues, support at peak times and undertake any operational duty which might be required.

• Management experience in high-volume bar/restaurant preferred.
• Demonstrated ability to deliver exceptional guest service.
• Positive attitude and excellent communication skills.
• Experience assigning tasks, leading/growing teams and holding staff accountable.

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training

• Weekend availability
• Day shift
• Night shift
• Other

• Bonus pay

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitality

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