More jobs:
Coordinator, Technology
Job in
Cleveland, Cuyahoga County, Ohio, 44115, USA
Listed on 2026-03-11
Listing for:
Cleveland State University
Full Time
position Listed on 2026-03-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Posting Details
Posting Details
Business Title
Coordinator, Technology Support
Posting Category
Salary Grade
04
Salary Plan
Professional Staff - SEIU
Hiring Range /Pay Rate
Department
Information Services & Technol
Department Description
Position Location
Main Campus
FTE
1.00
Job Summary
Coordinates operations of mobile campus and technology loan program and resolves escalated problems and inquiries of stakeholders. Provides support and escalation services to ensure remediation to urgent classroom technology issues. Maintains operational efficiency of equipment. Participates in budgetary planning, monitoring, and reporting. Performs other functionally related duties as assigned.
Minimum Qualifications
- High school diploma, GED or state recognized equivalent.
- Two (2) years of experience in IT Desktop Support, with the loan management system, supporting applications e.g., Windows 10 & 11, Apple macOS, Adobe, MS Office, and other enterprise application suites.
- ITIL Foundations v4, Microsoft, macOS, or other security, technical, or service certification(s).
- Two (2) years of technical leadership or supervisory experience.
- Knowledge of inventory management, managing incidents through ticketing tracking systems, utilizing remote support software, e.g., Team Viewer to resolve end user problems.
- Excellent interpersonal skills, "Customer Focus" attitude, and ability to work effectively with a wide range of constituencies in a diverse community.
- Excellent written and verbal communication skills, strong public speaking and presentation skills, and ability to effectively communicate change.
- Skilled in project management, problem-solving, analysis, follow-through, influence, and persuasion.
- Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking.
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
PT0703786S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting
Special Instructions to Applicants
Applicant Instructions
Offer of employment is contingent on satisfactory completion of the University's verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://(Use the "Apply for this Job" box below)..html. Mailed or emailed application materials will not be accepted.
Hours per week
40
Work Schedule
Advertising Copy
Full Time/Part Time
Full Time
Posted Date
02/24/2026
Close Date/Final date to receive applications
Open Until Filled
Yes
Review Begins
03/03/2026
Tentative Start Date
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