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Business Analyst - Banking Direct client - W2
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-03-08
Listing for:
Outcome Logix ( A Tech 50 Finalist company 2025 and 2022, by Pittsburgh Technology Council )
Contract
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst
Job Description & How to Apply Below
- Manage the Jira Project Board and respond in a timely manner
- Create, manage, and support administrative functions associated with Project Management Tools – EPPIC, Jira Align, Jira, and Confluence
- Provide support for PLC/SDLC governance, including but not limited to data quality, follow up, and reporting
- Provision new users in supported applications and maintain existing users’ access
- Respond to end user support requests effectively and communicate with them to address issues
- Create, develop and maintain technical documentation and user‑guides
- Train end‑users on tools supported
- Maintain and update support tracking records
- Work closely with contact center representatives in support of new product releases
- Supports the monthly posting and reconciliation process for Project financials
- Assist end users and PMO Operations Team with day‑to‑day functionality and efficiency of supported applications and processes
- Identify, manage and resolve issues in a timely manner
- Provide feedback to manager and other members on process change suggestions
- Work within a remote, customer oriented, positive team environment
- Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non‑technical staff
- Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience for approved Project Management tools
- Other duties as assigned to support the Project Management Community
- Proficient in information gathering and analytical approach to problem solving.
- Self‑motivated with the ability to work with little to no supervision.
- 2- or 4‑year college degree; or equivalent experience.
- Excellent interpersonal communication skills - written and verbal.
- Excellent time management and organizational skills.
- High attention to detail and ability to manage multiple priority assignments.
- Proficiency with Microsoft Office Suite and Jira/Confluence/Kanban.
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