Field Technical Support

Overview

Adecco is assisting a local client recruiting Field Technical Support Opportunities Remote in OH. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is a global tech company that designs and sells personal computers, printers, and related supplies. If Field Technical Support sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

• This role provides Level II technical support by monitoring systems, resolving performance issues, and handling routine installations and configurations using established protocols. The position ensures high customer satisfaction by addressing technical and service-related inquiries promptly while adhering to incident, change, and problem management processes.
• The role applies to foundational technical knowledge and business understanding to support assigned hardware, software, or technology areas with limited risk and complexity. The candidate works independently within defined parameters and collaborates with team members to resolve more complex issues.
• Monitor systems and detect performance issues.
• Resolve routine technical incidents independently and escalate complex issues as needed.
• Perform routine installations, configurations, and scripted change management activities.
• Assemble, integrate, and troubleshoot hardware/software platforms.
• Identify incident trends and escalate within defined time frames.
• Respond to service, product, and technical inquiries ensuring high customer satisfaction.
• Meet daily production goals and contract-required response times.
• Align work with business strategy and support operational process improvements.
• Maintain data confidentiality and adhere to compliance standards.
• Support customer expectation management and build relationships with assigned accounts.
• Share technical knowledge and contribute to department-level operational plans.

• Candidates for Field Technical Support must meet the following requirements to be considered:
• Manage consumable inventory (toner, paper, supplies).
• Replace consumables and clear paper jams.
• Ensure adequate supplies at customer sites.
• Assist end users with device functionality and initial troubleshooting.
• Coordinate with branded software support teams.
• Report on customer dissatisfaction to CSM/SDM.
• Collect usage reports when required.
• Swap devices with spare units when necessary.

• Bachelor’s degree preferred
• Associate degree (technical field) with 3–5 years of related experience.

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Basic knowledge of company products and services.
• Conceptual understanding of IT environments.
• Strong problem-solving skills (proactive and reactive).
• Effective communication with technical teams and first-level management.
• Active listening and ability to adjust communication style.
• Ability to work independently with minimal supervision.
• Strong focus on process adherence and service quality.

• Pay: $23.
• Shift: 9:00 AM - 5:00PM, Mon - Fri
• Weekly paycheck
• Dedicated Onboarding Specialist & Field Technical Support.
• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Field Technical Support is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Field Technical Support position and other opportunities with Adecco, apply today!

Pay Details: $23.00 per hour

• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave…