Coordinator, Technology

Cleveland State University
Engaged Learning

Coordinates operations of mobile campus and technology loan program and resolves escalated problems and inquiries of stakeholders. Provides support and escalation services to ensure remediation to urgent classroom technology issues. Maintains operational efficiency of equipment. Participates in budgetary planning, monitoring, and reporting. Performs other functionally related duties as assigned.

• High school diploma, GED or state recognized equivalent.
• Two (2) years of experience in IT Desktop Support, with the loan management system, supporting applications e.g., Windows 10 & 11, Apple macOS, Adobe, MS Office, and other enterprise application suites.

• ITIL Foundations v4, Microsoft, macOS, or other security, technical, or service certification(s).
• Two (2) years of technical leadership or supervisory experience.

• Knowledge of inventory management, managing incidents through ticketing tracking systems, utilizing remote support software, e.g., Team Viewer to resolve end user problems.
• Excellent interpersonal skills, “Customer Focus” attitude, and ability to work effectively with a wide range of constituencies in a diverse community.
• Excellent written and verbal communication skills, strong public speaking and presentation skills, and ability to effectively communicate change.
• Skilled in project management, problem-solving, analysis, follow-through, influence, and persuasion.
• Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.

PT0703786S

Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting

Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://(Use the "Apply for this Job" box below)..html
. Mailed or emailed application materials will not be accepted.

• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • CSU Website
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• If you selected 'Public Job Posting" or "Other" please provide source.

  (Open Ended Question)

• * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at  if you need accommodation.
  • Yes
  • No
• * Are you able to perform the essential functions of this position with or without reasonable accommodation?
  • Yes
  • No