HR Platform Product Owner

Position: HR Experience Platform Product Owner
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an HR Experience Platform Product Owner within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh, PA;
Cleveland or Columbus OH;
Birmingham, AL;
Downers Grove, IL;
Denver, CO;
Atlanta, GA;
Houston, TX;
East Brunswick, NJ.

Own the HR “front door” product and backlog, including portal, case, knowledge, search, personalization, and AI assist/agent capabilities. Ensure the experience layer integrates seamlessly with Workday and other HR tools. Steward UX, taxonomy, and data standards in partnership with the Design Authority.

Responsibilities

· Own and prioritize the EX platform product roadmap and backlog.

· Shape vision and requirements for case management, knowledge, portal experience, and AI agents.

· Integrate Workday and satellite systems into a unified experience.

· Lead UX and taxonomy alignment across content, search, and workflow design.

· Define platform success measures and conduct experiments (testing, usability, value tracking).

· Maintain partnership with Tech, HRIS, Risk/Legal, Process, and Design teams for compliant delivery.

Capabilities (Skills & Must‑Have Competencies)

· Product management expertise (prioritization, delivery, value measurement).

· Platform experience:
Service Now / Workday Extend / metadata, search, content ops.

· AI enablement: prompt patterns, governance, risk controls, human‑in‑the‑loop workflows.

· Strong UX stewardship, taxonomy design, and data contract management.

· Systems thinking across process, experience, content, and technology.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description

• Owns the vision and definition of the product. Serves as the voice of the Customer. Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work…