Industrial Print Technical Specialist

Konica Minolta currently has an exciting opportunity for an Industrial Print Technical Specialist!

Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.

• Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
• Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
• Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
• Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
• Provide operator training and ongoing support
• High degree of self-motivation to succeed and dedicated to self- improvement
• Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
• Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Perform other projects and tasks as assigned by Konica Minolta management

• High school or equivalent
• Extensive service technical support knowledge (3 year minimum)

• Strong working knowledge of industry, Production Print hardware, services and solutions offerings
• Proficiency in time management and organizational discipline
• Networking and software knowledge is necessary
• Ability to analyze, interpret and communicate technical data
• Ability to prioritize and organize work independently, without direct supervision
• Multi-tasking ability is a must
• Willingness to travel up to 50%
• Ability to work different shifts if necessary
• Strong responsibility, self-motivated, able to work under high pressure
• Excellent interpersonal, communication, presentation and listening skills
• Industry certifications in the area of color, project and/or networking
• Prior offset press experience is a plus

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive

Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand.

Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times;

recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it on Facebook,You Tube,Linked Inand Twitter .

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale.

L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de…