Production Build Specialist

Department: Production

Location: Remote (U.S.)

Employment Type: Full-time (40 hours/week)

Drips helps organizations connect with their customers through large-scale, automated text and phone campaigns. Our proprietary platform lets clients design conversations, schedule outreach, and route responses so the right messages reach the right people at the right time.

As a Production Build Specialist, you configure customer campaigns in our proprietary software and keep them running smoothly.

• Set up and update projects in our internal tools (Drips’ platform), so campaigns send the right messages, at the right time, to the right audience.
• Work through a queue of support requests (cases) from internal teams and occasionally clients, making changes, fixing issues, and answering “how do we do this in Drips?” questions.
• Act as a technical problem-solver: when a request is vague, you help translate business objectives (e.g., “we need to follow up on missed calls”) into concrete configuration choices in the software.
• Use and grow your technical skills by working with JSON configuration files and Python scripts as part of how campaigns are built and maintained.

• Configure Campaigns in Drips’ Platform
  • Build and update campaign workflows in our internal tools:
    • Set up outreach schedules (when messages or calls go out).
    • Configure branching logic and actions based on how people respond.
    • Attach and map audio files for outbound calls.
  • Work with JSON-based configuration files to define campaign behavior (for example, mapping inputs and outputs, configuring rules, or connecting to other systems).
  • Use or review basic Python scripts or similar tooling when needed to support configuration, data preparation, or bulk updates (you do not need to be a software engineer, but you should be comfortable learning light scripting).
• Own a Queue of Build & Support Requests
  • Manage a steady flow of cases (requests) in our ticketing system from internal partners like Client Success and Operations.
  • For each case, understand what the requester is trying to accomplish (e.g., new campaign, change to messaging, routing adjustment) and decide what needs to be changed in the platform.
  • Make updates, test them, and clearly document what you did so others can follow the history of the campaign.
• Provide Strategic Configuration Recommendations
  • When a request is under specified (for example, “we just want more people to answer calls”), ask the right questions and suggest how best to use the platform to achieve that goal.
  • Recommend practical options for:
    • How many messages to send and on what schedule.
    • How to route calls and responses (e.g., when to transfer to a call center, when to stop outreach).
    • How to structure the campaign so it’s maintainable and easy to adjust later.
  • Balance client goals, technical constraints, and operational reality when recommending a path forward.
• Support Quality and Troubleshooting
  • Run basic tests after you configure or change a campaign to make sure it behaves as expected (for example, checking that messages send in the right order, or that an audio file plays correctly).
  • Investigate issues reported by internal teams (e.g., “this flow isn’t behaving as expected”) by checking configurations.
  • Work with peers in QA and other teams when a problem requires deeper investigation.

• Take a new request from Client Success to launch a follow‑up campaign and:
  • Review the requirements,
  • Propose settings and routing approach,
  • Configure the campaign in our tools using a mix of UI and JSON,
  • Upload and map audio files, and
  • Test the flow end-to-end.
• Handle a support case where a campaign needs a quick routing change (e.g., changing which phone number is used or where a “press 1” call should go).
• Use a JSON configuration file to fine‑tune how a project interacts with an external system (for example, what data is passed in or out).
• Adjust or run a simple Python script to:
  • Reformat a batch of configuration data,
  • Validate that a set of JSON files meets a required structure, or
  • Help automate a repetitive change across several campaigns.

You do need to be…