Sr. Salesforce Business Analyst
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-02-28
Listing for:
Empiric
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Data Analyst, IT Business Analyst, Systems Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below
We’re looking for a Senior Salesforce Business Analyst to lead strategic Salesforce initiatives and partner directly with Commercial Lending, Banking, and Wealth stakeholders. In this highly visible role, you’ll act as the bridge between business and technology—driving requirements, shaping solutions in Salesforce Service Cloud
, and delivering enhancements that improve both employee and client experiences.
- Lead discovery sessions and translate business needs into build-ready user stories.
- Partner closely with Salesforce developers to drive seamless delivery.
- Support Service Cloud enhancements, integrations, testing, and UAT.
- Influence backlog prioritization and continuous platform improvement.
- 5+ years of Business Analyst experience in financial services (Commercial Banking, Lending, or Wealth).
- 3+ years of hands-on Salesforce experience in a delivery-focused role.
- Strong Jira, Agile, and functional testing expertise.
- Ability to thrive in complex, regulated environments.
Great opportunity for someone who enjoys owning delivery, working closely with stakeholders, and making a real impact on the platform!
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