Intern, Temporary

Department:
Information Technology

Anticipated

Work Schedule:

Monday-Friday 8:30am-4:30pm, flexible hours

Reports To:

Manager, Technical Services

Full Time or Part Time:
Part Time (25-30 hours/week)

Regular or Temporary:
Temporary

Bargaining Unit: N/A

Classified or Unclassified:
Unclassified

FLSA: non-exempt

Summary

Cuyahoga County of Ohio is looking for interns to assist the IT Service Desk Team within the Department of Information technology. The purpose of this internship is to gain insight into the Service Desk field by providing assistance to the County end users who have issues or questions regarding hardware, software, or applications supported by the County Department of Information Technology.

Intern(s) within the IT Service Desk Team will work collaboratively with various IT staff to gain an in-depth view of how IT operations within a county government operates. A broad range of entry level Service Desk work set by the Service Desk Department will be assigned depending on needs and other factors.

Essential Job Functions

* Develops an understanding and relationship of the core business applications and the associated technologies; communicates effectively with County staff, technical support staff; assists with Level 1 incidents including communications to technicians; provides Service Desk and general technical support to all employees; determines and differentiates between user application and infrastructure incidents; assists with research and development of solutions for incidents; achieves full understanding of Service Desk escalation protocols.

* Develops an understanding of the County's infrastructure; assists users in accessing and utilizing office technology; provides technical support and operating instructions on applications and hardware devices.

* Keeps users informed of status of problem resolutions; performs miscellaneous clerical duties.

Minimum Requirements

In pursuit or recently obtained an Associate's degree in computer science or related field.

Preferred:
In pursuit or recently obtained an Associate's degree in computer science or related field.

Personal attributes:

* Strong orientation to customer service.

* Passion and willingness to learn and grow.

* Good written, oral, and interpersonal communication skills.

* Self-motivated and directed.

* Team oriented and skilled in working within a collaborative environment.

Application Process

This is an unclassified position. Human Resources will check your application to make sure you meet the minimum qualifications. HR helps the hiring department decide who to follow up with for interviews and then a job offer.

Most of our communication with candidates is through email. Regularly check the email address you gave us in your job profile. Watch your Spam folder, just in case.

If we offer you a job, you must pass a drug screen and background check before the offer becomes final. Prior criminal convictions do not automatically disqualify you from employment; the County looks at criminal convictions on a case-by-case basis using the guidelines in Chapter 306 of the County Code.

Conviction of some misdemeanors and felonies may preclude applicants from serving in some positions. Aside from circumstances set forth is Section 306.02(A)(1) of the Cuyahoga County Code, all job openings will require a background check at the time of conditional offers of employment, and conditional offers of employment become permanent only upon successful completion of the background check process

EQUAL OPPORTUNITY EMPLOYER

Cuyahoga County is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the County realize its full potential. The County benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together.

The County is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation. If you are a person with a disability and unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling  or via email to ADA.