Quality Analyst Lead; Selenium​/Jira

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst Lead within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Dallas, TX.

This role will oversee quality assurance processes and ensure the delivery of high-quality software products. This role requires a blend of leadership, technical expertise, and a passion for continuous improvement in testing practices.

• Develop and execute comprehensive test plans, test cases, and automation scripts.
• Collaborate with cross-functional teams (Development, Product, and Project Management) to ensure timely and accurate testing.
• Utilize tools such as Jira for defect tracking and Selenium for automated testing.
• Drive continuous improvement in QA processes within Agile/Scrum environments.
• Report on quality metrics and provide actionable insights to stakeholders.
• Lead and mentor QA team members, fostering a culture of quality and collaboration.
• Define and implement QA strategies, standards, and best practices across projects.

• Proven experience in QA leadership roles.
• Strong knowledge of testing methodologies, test automation, and defect management tools.
• Hands-on experience with Selenium, Jira, and other QA tools.
• Familiarity with programming languages such as Python or Java (preferred).
• Solid understanding of Agile development practices.

• Analytical Thinking:
  Methodically troubleshooting and finding issues.
• Attention to Detail:
  Crucial for identifying defects.
• Communication:
  Clearly documenting and explaining bugs.
• Problem-Solving:
  Logical approach to software issues.
• Teamwork:
  Collaborating with developers and other testers.
• Adaptability:
  Learning new tools and processes.

• Testing Types:
  Manual vs. Automated testing knowledge.
• Test Management:
  Jira, Test Rail, Bugzilla.
• Automation:
  Selenium, Appium, Cypress.
• Programming (for Automation):
  Python, Java, JavaScript.
• Methodologies:
  Agile, Scrum, Kanban.
• CI/CD:
  Familiarity with Continuous Integration/Delivery.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Coordinates and administers quality control program within a defined department of the organization.
• Coordinates control plans, inspection systems, and action plans to achieve expected results.
• Leads, mentors and develops team members to promote quality awareness and implement quality programs and initiatives.
• Executes corrective actions and addresses non-conformances.
• Facilitates or leads training on quality tools and skills.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Analytical Thinking, Change Management, Corporate Governance, Data Analytics, Detail-Oriented, JIRA Tool, Process Efficiencies,…