Functional Analyst II

The Functional Analyst II role is responsible for contributing to identifying, evaluating, and designing technology-based business solutions to help solve key business problems through functionally implementing and enhancing enterprise-wide software-as-a-service (SaaS) solutions and other enabling technologies. They work with stakeholders and subject matter experts to understand business processes, workflows, data models, Compliance requirements, and other system artifacts. This role will help identify opportunities for process improvement and system enhancements and is responsible for documenting and reviewing functional specifications that define system requirements and articulate how systems will meet business goals.

Additionally, they are responsible for providing support for software-as-a-service (SaaS) for the advancement of business capabilities and issue resolution. The incumbent will provide configuration, set up, and updates to the applications, ensuring that systems are designed in line with global standards, business goals, and approved localizations. The role will document and provide suggestions to management concerning enhancements, new features, and optimal designs in applications configuration, governance, usability, business processes, maintenance, and application standards to optimize business processes and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management.

They will provide support for training users on the applications and increase user adoption and experience. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for the enterprise-wide applications. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up to date.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

This role is not hybrid or remote and is located at our Cleveland, OH office.

• Develop, Maintain, and Deploy
• Assists in managing project / program activities; begins to identify areas for continued improvement to the execution of project activities
• Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration.
• Perform Intermediate SaaS configurations in relation to but not limited to software settings, workflows, form creation, automation, policy compliance.
• Design and implement supporting solutions to advance automation and usability such as RPA, Microsoft automations, and use of a Digital Adoption Platform increasing user adoption and experience.
• Perform and execute job duties with limited supervision in difficult situations; guides team members or peers with Beginner proficiency level in their work. Frequently take initiative to propose recommendations on how to execute tasks
• Collaboration
• Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems.
• Work collaboratively with product managers, product owners, integration, data, and technical engineers, scrum masters, and other agile team members to define and implement innovative solutions for product direction, user experience, feature development, and support.
• Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications.
• Monitoring and Documentation
• Research, propose, and implement approaches to govern standards and processes for configurations.
• Analyze and document business processes, workflows, data models, and other artifacts to assist in capturing the current and future states of business processes as it relates to software solutions.
• Provide suggestions for changes in applications design, configuration,…