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Engineer - Tier 2 & 3 Support Engineer
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-01-17
Listing for:
Cardinal Health
Full Time
position Listed on 2026-01-17
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity- Salary range up to $149,160
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off plan and paid parental leave
- Access to wages before payday with myFlex Pay
- Opportunities for mentorship and professional development
- Supportive and inclusive workplace culture that values diversity
- Provide Tier 2 and Tier 3 virtual support to the organization's end users
- Support software, hardware, warehouse technology, server, network, and enterprise systems issues
- Respond to escalated issues from the IT Service Center and Tier 2 Support
- Resolve user requests through discussions with users and coordination with internal and external resources
- Maintain support-related documentation for end-user platforms and monitor environments
- 4-8 years of experience in a related field
- Bachelor's degree in a related field or equivalent work experience
- Experience in software development (preferably Java/Spring Boot)
- Proficient in querying SQL databases for research and support functions
- Familiarity with application monitoring and alerting tools such as Dynatrace or GCP
- Experience contributing to the development of policies and procedures
- Ability to work on complex projects of large scope
- Innovative problem-solving skills consistent with organizational objectives
- Experience mentoring less experienced colleagues
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