Engineer - Tier 2 & 3 Support Engineer

Employer Industry: Healthcare Technology Solutions

• Salary range up to $149,160
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off plan and paid parental leave
• Access to wages before payday with myFlex Pay
• Opportunities for mentorship and professional development
• Supportive and inclusive workplace culture that values diversity

• Provide Tier 2 and Tier 3 virtual support to the organization's end users
• Support software, hardware, warehouse technology, server, network, and enterprise systems issues
• Respond to escalated issues from the IT Service Center and Tier 2 Support
• Resolve user requests through discussions with users and coordination with internal and external resources
• Maintain support-related documentation for end-user platforms and monitor environments

• 4-8 years of experience in a related field
• Bachelor's degree in a related field or equivalent work experience
• Experience in software development (preferably Java/Spring Boot)
• Proficient in querying SQL databases for research and support functions
• Familiarity with application monitoring and alerting tools such as Dynatrace or GCP

• Experience contributing to the development of policies and procedures
• Ability to work on complex projects of large scope
• Innovative problem-solving skills consistent with organizational objectives
• Experience mentoring less experienced colleagues