Records Researcher

Description

At Asurint, we’re building a leading information‑based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening – all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed.

The Records Researcher is responsible for processing products related to pre‑employment background applications that include but are not limited to MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

• Retrieve and enter data from computer/web‑based systems, files, and other documents related to the applicant’s history.
• Locate information quickly and accurately in accordance with applicable state laws and procedures.
• Use software programs to provide instant criminal results to clients.
• Examine internet databases to help investigate and adjudicate criminal records.
• Perform data entry using spreadsheet or database commands.
• Perform extensive internet inquiries and searches to supplement criminal records.
• Analyze information collected to identify potential problems or discrepancies.
• Contact clients and outside resources via email and/or phone to verify information.
• Update order statuses appropriately.
• Handle confidential information responsibly and with good judgment.
• Monitor and implement processing and system changes.
• Manage and track productivity time using Google Docs.
• Other duties as required.

• Experience in customer service or with research/investigations is required.
• Experience with internet researching is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. are preferred.

• Education:
  
  High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure:
  If driving while at Asurint, a driver’s license and a satisfactory driving record are required.
• Years of relevant experience: 0 to 2 years is preferred.
• Years of experience supervising:
  None.

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off‑site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off‑site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off‑site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal working hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver’s license is required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company‑paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short‑term disability
• Company‑paid long‑term disability
• Company‑paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus
• Asurint is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Administrative
• Industries:
  Human Resources