IT Systems & Support Administrator
Listed on 2026-01-12
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IT/Tech
IT Support, Systems Administrator
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Department: Finance & Operations
Reports to: VP of Information Technology & Project Management
Pay Range: $51,200 to $64,000
Summary
The Information Technology Systems & Support Administrator provides day-to-day technical support and systems administration across Achievement Centers for Children. This role supports network and server infrastructure, cloud systems, security, and end-user technology while serving as the primary Help Desk contact for 150+ users across multiple locations.
Key Responsibilities Systems, Network & Security- Administer and support LAN/WAN networks across multiple sites
- Configure and maintain Windows physical and Hyper‑V servers
- Manage Office 365, Exchange Online, Active Directory, DNS, and DHCP
- Oversee patching, antivirus, backups (Veeam), and disaster recovery testing
- Maintain system documentation, inventories, and network diagrams
- Support IT security best practices, email filtering, and data protection
- Serve as primary Help Desk support for staff (on‑site and remote)
- Troubleshoot hardware, software, network, and access issues
- Deploy and maintain PCs, laptops, tablets, Chromebooks, and peripherals
Create and manage user accounts, permissions, and endpoint protection - Provide basic IT training and user support documentation
- Participate in special projects and continuing education
- Promote teamwork, professionalism, and safe work practices
- Associate degree in IT or related field (or equivalent experience)
- Experience supporting Windows Server, Office 365, Active Directory, and networks
- Familiarity with backup, antivirus, and patch management tools
- Experience with Veeam and Sophos preferred
- Strong communication, organization, and troubleshooting skills
- Ability to lift up to 40 lbs and travel between sites as needed
- Occasional evenings/weekends for critical system needs
- Travel between agency locations required
Achievement Centers for Children is an equal opportunity employer. We are committed to building a workplace where all employees feel valued, heard, and supported.
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Individual and Family Services
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