Network Operations Engineer

Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.

• Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.

• Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.

• Provide Service Now reporting and Change Control support for all TCOM Field and Construction Teams.

• Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.

• Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.

Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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