Desktop Support Technician
Listed on 2026-01-12
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Cleveland Metroparks is seeking a Desktop Support Technician to join its Information Technology Services team. This role is essential in ensuring reliable technology across the Park District, providing staff with the tools they need to succeed. The Desktop Support Technician delivers user support, troubleshoots technical issues, and contributes to ongoing innovation through research and development.
Responsibilities include maintaining system hardware, operating systems, software, and security protocols, as well as managing the technology equipment inventory in alignment with Park District policies. The ideal candidate brings a customer-focused mindset, balancing technical expertise with patience and professionalism to ensure staff receive timely, effective, and dependable technology support throughout the Park District.
Key Responsibilities- Provides front-line help desk support via phone, email, and walk‑up requests.
- Sets up and configures mobile devices such as cell phones and tablets.
- Troubleshoots connectivity issues, computer performance problems, and user access concerns.
- Manages and prioritizes support tickets, ensuring timely resolution and accurate documentation.
- Collaborates with ITS staff on client/server application issues and system upgrades.
- Creates documentation for processes and procedures used within ITS.
- Participates in a rotating schedule to provide 24/7 emergency phone support up to 4 weeks each year.
- Entry level
- Full-time
- Information Technology
- Government Administration
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