Provider Experience Specialist; Cleveland

Provider Experience Specialist (Cleveland)

Join to apply for the Provider Experience Specialist (Cleveland) role at Zocdoc.

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories, wait on hold, weeks for a visit, and a surprise bill. In any other consumer industry, such a poor customer experience would not survive. But in healthcare, patients lack market power and are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient.

As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers.

• Super-positive and empathetic: you see the best in people and know how to bring it out
• A team player, who enjoys working in a highly collaborative and extremely fun team environment
• Passionate about bringing solutions to providers
• Excited to learn new techniques and systems

• Providing best‑in‑class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upselling features, and making it easy for customers to utilize Zocdoc's services effectively
• Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience
• Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offering proactive solutions, and humanizing the connection between our product and our users
• Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels
• Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method

• Excellent communication and interpersonal skills, both in verbal and written form
• Customer service experience, preferably in a healthcare or technology‑related field
• Strong problem‑solving abilities and adaptability in a fast‑paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best‑in‑class customer service and promoting Zocdoc's mission

• Flexible work environment
• Competitive PTO
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer‑funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and Zoc Clubs to promote shared community and belonging
• Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

Zocdoc is a private company backed by some of the world’s leading investors. Founded in 2007 with a mission to give power to the patient, we help patients easily find, compare choices, and book in‑person or video visits online. We are a mission‑driven organization dedicated to building diverse teams.

We’re an equal‑opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of protected class.

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