CWRU HR Events and Professional Development Specialist

POSITION OBJECTIVE

Working under moderate supervision, the Human Resources (HR) Events and Professional Development Specialist will work in the Professional Development Center (PDC) and serve as the event coordinator of large university-wide engagement and recognition events hosted by Human Resources. The Specialist will work with committees, coordinate logistics, and manage volunteer support for the successful execution of the events. The Specialist will assist in designing, coordinating and delivering professional training programs (workshops, seminars, development sessions, etc.).

The HR specialist will support workforce planning and development initiatives, as well as assist in the reorganization efforts.

• Coordinate logistics and manage volunteer support for the successful execution of large university-wide engagement and recognition events such as the annual Staff Service Awards, Employee Appreciation Day, and Party on the Quad to support a university culture of employee recognition and engagement. Partner with the PDC team, HR event committee, and Staff Advisory Council (SAC) Recognition Committee on planning these events.
  
  Provide complete event management services that includes program management, design, catering, set‑up/load‑out, staffing, communications/scripts, background materials, etc. Ensure all events remain within established budget. (30%)
• Develop and coordinate professional training programs in collaboration with HR Directors and subject matter experts. This includes the Human Resource Administrator's meetings and tools to drive the development of HR competencies. (15%)
• Assist in the reorganization process, including the impact analysis and demographic assessment. Benchmark workforce planning and development initiatives, as needed. Conduct notifications regarding organizational restructuring. (15%)
• Manage scheduling, registration, tracking attendance, and evaluation of training programs. (10%)
• Assist in developing training materials, presentations, and post‑training resources. (5%)
• Assist in promoting and marketing the Employee Assistance Provider. Identify ways to market and increase utilization. (5%)
• Stay current on training and professional development best practices. (5%)
• Benchmark recognition and engagement initiatives, monitor trends, and provide feedback to the committee on suggested design improvements for engagement and recognition initiatives each September. Draft internal procedures for the events and update annually. (5%)
• Partner with HR Directors to provide assistance with other HR events and trainings, such as the Wellness Department providing behind the scenes and day‑of assistance at flu shot clinics and other wellness events and offering, the Employee Relations Office at Employee Assistance Program (EAP) events, HRA events, and other trainings, the Employment Office for local and virtual career fairs, and the Benefits Office at the annual Benefits Fair.
  
  (5%)

• Create content and maintain the Professional Development, Employee Recognition and Engagement website. (2%)
• Attend the monthly Staff Advisory Council (SAC) Staff Recognition Committee meetings as the HR liaison and provide summary to the PDC and/or HR leadership. (2%)
• Perform other duties as assigned. (1%)

Department:
Daily frequent contact with the Professional Development and Employment teams. Regular contact with Human Resources staff.

University:
Daily contact via phone, in‑person, virtual, and e‑mail with schools, departments. Regular contact with university departments on events as needed. Contact with faculty, staff supervisors, and training participants.

External:
Regular contact with vendors as needed. Occasional contact with peer institutions for best practices and industry trends.

Students:
Little to no contact with students.

No direct supervisory responsibility.

Education/

Experience:

Bachelor's degree required and one or more years of customer service experience with high volume of customer interactions;
Or High School education and five or more years of customer service experience with high volume of customer…