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Hospitality & Tourism Guest Services

Front Office Leader: Guest Experience & Revenue Driving

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Metropolitan at The 9 | Autograph Collection
Full Time position
Listed on 2026-02-01
Job specializations:
  • Hospitality / Hotel / Catering
    Hospitality & Tourism, Guest Services
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A luxury hotel brand in Cleveland, OH is seeking a Front of House Manager to lead guest service operations. You will ensure that guest experiences are exceptional while managing the Front Desk, Guest Relations, and Concierge teams. The ideal candidate should have at least 4 years in front office or guest services, possess strong analytical skills, and be familiar with OPERA PMS.

This role requires a balance of operational readiness and financial accountability to drive revenue and guest satisfaction.
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