Housekeeping Supervisor

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What you’ll do:

As the Housekeeping Supervisor, you’ll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You’ll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.

• Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
• The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action.
• Answer the department telephone using friendly telephone etiquette.
• Help guests with special requests, information, and status of Lost & Found items.
• Check the hotel's PMS computer for information concerning room status and to enter updated room status.
• Collect, log, and secure all lost and found items in a locked cabinet, room cleaners’ assignment sheets, secure floor keys and office, lock office door.
• Confirm the work schedule for the following day with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File all daily reports in the file cabinet.

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• Housekeeping supervisory or related job experience is preferred.
• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each of our employees to understand, accept, and celebrate differences among people, including different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

For our complete EEO policy .

Be Yourself. Lead Yourself. Make it Count.

Mid-Senior level

Full-time

Customer Service

Hospitality