Bellperson - Cleveland

Position: Bellperson - Hilton Cleveland Downtown
Are you a hospitality minded professional who takes pride in creating exceptional first impressions? Join our team at Hilton Cleveland Downtown - a vibrant, modern 32 story hotel located in the heart of Cleveland's downtown district, overlooking Lake Erie and directly connected to the Huntington Convention Center  Opened in 2016 with 600 beautifully appointed guest rooms and panoramic views of the city and waterfront, our property is a centerpiece of downtown Cleveland's hospitality scene

** What will I be doing?*
* As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet and escort arriving and departing guests to and from their accommodations
+ Retrieve and transport guest luggage
+ Inspect guest rooms and acquaint guests with these rooms and their features
+ Respond to guest inquiries and requests in a timely, friendly and efficient manner
+ Organize and store luggage, as needed, according to guidelines
+ Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
+ Ensure messages and faxes are regularly delivered throughout the day
+ Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
+ Drives property designated vehicles to and from guest destinations such as guest room or local airport, as needed
+ Assist in the maintenance, appearance and functionality of equipment

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands  (Use the "Apply for this Job" box below). hiltonworldwide com/our brands/index php     Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all

** Job:
** _Guest Services, Operations, and Front Office_

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* Title:

** _Bellperson   Hilton Cleveland Downtown_

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* Location:

** _null_

** Requisition :
** _HOT0C84R_

** EOE/AA/Disabled/Veterans**