Office Manager

Overview

Practice Manager

We’re Mantality Health, an Agentis Longevity Practice
is one of our premier men’s health practices across the Midwest delivering exceptional clinical care to our patients over the past 10+ years. We are dedicated to helping men live more powerful lives through hormone replacement therapy & additional medical services.

As the Practice Manager at Agentis, you are the heartbeat of the practice. You will be responsible for running day-to-day operations with a focus on maintaining a consistent, high-touch patient experience that reflects the Agentis brand. This role requires a proactive leader who is as comfortable solving logistical problems as they are in cultivating a service-first, patient-centered, & team-obsessed culture.

By working together, we create comprehensive solutions that address the diverse needs of our patients, driving better outcomes and a stronger impact.

• Practice Operations & Brand Representation – Oversee all aspects of daily practice operations including opening/closing procedures, staff management, and scheduling workflows; ensure the environment reflects the Agentis standard – clean, efficient, and welcoming; represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint.
• Patient Experience & Culture – Cultivate a positive, team-based culture within the practice that prioritizes empathy, education, and efficiency; work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive.
• Inventory & Administrative Oversight – Manage ordering and tracking of medical supplies, retail inventory, and office necessities; oversee front desk associates, setting expectations for performance, communication, and organization; maintain accurate and up-to-date patient records in the practice systems.
• Financial Operations – Process patient payments and support billing workflows in coordination with the central billing team; track and reconcile daily revenue, ensuring all financial processes are followed with precision.
• Performance & Outreach – Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling; monitor and report key operational and clinical KPIs including:
  Practice Revenue, Net Promoter Scores (NPS) for both Practice and Providers, Clinical Protocol Adherence at 95%+ consistency.

• 2–4 years of experience managing operations in a healthcare, wellness, or retail setting.
• Strong leadership and organizational skills with the ability to juggle multiple priorities in a fast-paced environment.
• Familiarity with EMR, scheduling, CRM, and POS systems.
• Ability to manage a team with empathy, structure, and accountability.
• Passion for health, wellness, and helping others live longer, healthier lives.

• Patient Satisfaction
• Patient Retention & Growth
• Team Member Retention
• Practice revenue growth YoY
• Cost & Supplies Management

• Full-time position on-site in our premier practices
• Healthcare & Financial Wellness Benefits
• Paid Time Off to recharge
• Ongoing training, mentorship, & growth opportunities

Pay Range: $70,000 – $80,000 Annual Base Salary + Bonus opportunity aligned with practice patient & revenue targets