Provider Relations Specialist

Provider Relations Specialist

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state, organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network.

The network works together to create opportunities for older Ohioans to receive needed home and community services and supports; and to age successfully in their own homes and communities.

We provide choices for people to live independently in the place they want to call home.

Provider Relations Specialist manages, monitors and evaluates program compliance of provider agencies.

• Monitor contract goals, utilization, units of service, demographic targets and reporting compliance.
• Collect and analyze service data.
• Conduct annual on-site monitoring visits or desk reviews, which may include a unit verification.
• Provide contract utilization feedback to providers.
• Review programming in relation to program service specifications, rules, regulations, conditions of participation and contractual obligations.
• Manage the contracting process for funding sources: create and process all contracting documents and modifications; provide technical assistance and guidance to ensure provider compliance and quality service delivery.
• Plan and implement provider meetings, report provider issues to supervisor, and function as a liaison between service providers and the WRAAA.
• Assist in the planning and development of all requests for proposals, in the proposal evaluation and scoring process, and perform special project activities and other duties as assigned.

• Bachelor’s degree in gerontology, social work (licensed) or related field.
• Two years work experience in aging related programs and knowledge of the Older Americans Act preferred.
• Experience with program monitoring, evaluation, data analysis and planning.
• Sound computer, written and verbal communication skills.
• Good interpersonal skills for collaboration with provider agencies and conflict resolution.
• Knowledge and use of Microsoft Office applications:
  Word, Excel, Outlook and other databases.
• Ability to travel to provider agency locations in the five‑county area and work in the field about one third to one half of the time.
• Car, valid driver’s license and proof of automobile liability insurance available during the work week.

• Generous six‑week PTO program and paid holidays.
• Investment in professional development through a substantial annual training fund allotment.
• A 401K program with company match.
• Medical, dental, vision benefits and so much more.

Base pay: $44,000.00 - $55,000.00 per year.

Manager, Program Development and Planning

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industry: Non‑profit Organizations

EEO Statement:
The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are based on each person’s performance, qualifications, and abilities. The Agency does not discriminate on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.