Practice Manager - Cleveland

At Steadfast Health we’re on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We’re a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first.

We’d love to meet you and tell you about what we’re building!

As the Practice Manager (known internally as the Facility Administrator), you will be responsible for overseeing the daily operations and performance of a Cleveland outpatient clinic, specializing in substance use disorder (SUD) treatment. Your role is crucial in ensuring the delivery of compassionate, patient-centered care, while maintaining compliance with federal, state, and local regulations. You will lead a cross-functional team and serve as the on-site operational leader, providing unwavering support to clinic staff.

Your leadership will empower the team to navigate challenges and deliver high-quality patient care while fostering a positive and inclusive clinic environment.

Base salary range
: $90,000 - $110,000

• Operations & P&L Management:
  Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance.
• Operations & P&L Management:
  Own the clinic’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth.
• Operations & P&L Management:
  Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals.
• Leadership & Team Development:
  Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment.
• Leadership & Team Development:
  Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery.
• Leadership & Team Development:
  Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.
• High-Quality Care:
  Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care.
• High-Quality Care:
  Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment.
• High-Quality Care:
  Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care.
• Growth & Community Engagement:
  Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic.
• Growth & Community Engagement:
  Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast’s commitment to being a trusted extension of their care team - responsive, proactive, and solutions-oriented.
• Growth & Community Engagement:
  Collaborate with other Steadfast Facility Administrators and leaders to share insights, align strategies, and drive operational excellence across the organization.

• Healthcare Coverage: Medical, dental and vision insurance
• Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities.
• Continuing
  
  Education:
  
  Annual CEU support & ongoing paid training
• Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being.
• 401K Match up to 5%
• 100% employer-paid short-term and long-term disability and employer-sponsored life insurance
• An opportunity to get in at the ground level and shape how we grow!

• Proven leadership experience in outpatient clinic operations…