Supervisor, Support Administration

Responsibilities

• Supervise the practice of Service and Support Administration.
• Collaborate with management team to plan and develop or modify local practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD’s strategic plan.
• Manage the authorization of expenditures to ensure fiscal responsibility including use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services. Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes.
• Assist Managers to hire, train, and cultivate professional development of Support Administrators. Develop and assign Support Administrator caseload compositions to meet the operational needs of the department.
• Develop, maintain and implement training for Support Administrators and other SSA department staff. Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County.
• Evaluate performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization. Specifically provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to assure access to needed funding and services. Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings.
• Consult with Support Administrators and problem‑solve issues related to day‑to‑day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served. Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety.
• Provide direction and assistance to Support Administrators in developing person‑centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation.
• Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external.
• Function as a Support Administrator when operationally necessary.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.

Supervision of Support Administrators.

• Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
• Three years of Cuyahoga DD experience or five years of DD experience.
• Some supervisory experience in a related field preferred or substantial professional experience in service coordination.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
• Hold a valid driver's license and the ability to maintain an insurable driving record according to Cuyahoga DD policy.

The salary listed in the header is the base salary for all positions in Pay Schedule

E. Starting salary will be determined based on knowledge, skills, education and experience.

• Extensive paid time off
• Flexible work schedules
• Remote work opportunities for applicable positions
• Outstanding healthcare benefits, free dental, vision, and life insurance
• Ohio Public Employees Retirement System pension plan

Positions are not fully remote. Onsite expectation at one of four locations in Cuyahoga County. Hybrid work schedule may be permitted. Commute to facilities required.

The Cuyahoga County Board of DD is committed to treating all individuals with dignity and respect regardless of protected characteristics. We seek to foster an inclusive environment and celebrate diversity.

Applicants have reviewed the Applicant Privacy and Security Notice. Background and drug testing required prior to hire.