Supervisor, Patient Dining

Overview

We have several openings for a full-time SUPERVISOR, PATIENT DINING position.

Location:

Cleveland Clinic - 9500 Euclid Ave., Cleveland, OH 44195.

Note:

online applications accepted only.

Schedule:

Full-Time;
Morning or Evening shifts and every other weekend. Some holidays. Open availability from 7am-7pm (would work a set-schedule within timeframe).

Pay Range: $18.00 per hour to $20.00 per hour.

Morrison Healthcare

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow HACCP guidelines, a prevention-based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital ADT systems and other computer-based systems which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

• Full-time and part-time positions offer benefits including Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full-time positions also offer medical, dental, vision, life/AD, disability insurance, commuter benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).

Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  for paid time off benefits information.

Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of…