Team Lead - Patient Advocate

We are seeking a dedicated and service-oriented Patient Advocate Team Lead to guide and support a team of advocates while ensuring uninsured patients receive access to financial assistance and healthcare coverage. This role serves as a key liaison among patients, hospital partners, and government agencies and requires strong leadership, communication, and eligibility expertise. The Team Lead will collaborate on-site with the team as they support and assist patients.

• Lead, motivate, mentor, and inspire team members to reach their full potential.
• Foster collaboration, communication, and positive team culture.
• Ensure departmental goals, productivity targets, and quality standards are met.
• Monitor schedules and staffing to maintain adequate coverage.
• Provide coaching, feedback, and support on escalated issues.
• Reinforce company values, mission, and expectations.
• Assist patients with eligibility applications and required documentation.
• Maintain accurate and timely documentation in all systems.
• Collaborate with hospital staff, government agencies, and internal partners.
• Ensure compliance with HIPAA, EMTALA, and all privacy regulations.
• Manage work queues and ensure proper staffing coverage.
• Identify opportunities for process and workflow improvements.

Location:

Cleveland, OH – working onsite

• High School or GED required.
• 2+ years of experience in Medicaid eligibility, hospital financial counseling, enrollment operations, or related programs.
• 2+ years of supervisory or team lead experience.
• Strong knowledge of Federal and State Medicaid policies and eligibility (including SOC, asset testing, redeterminations, institutional deeming, and dual eligibility pathways).
• Ability to work independently, manage multiple priorities, and adapt to evolving tools and program requirements.
• Demonstrate ability to analyze information, troubleshoot issues, and provide solutions.
• Proficient in writing reports, business correspondence, and procedure manuals.
• Proven success in customer service and managing emotional or complex situations.
• Proficiency with Microsoft Office applications.
• Must be willing and able to travel locally.

• Associates degree or equivalent experience in public health, health administration, public policy, or related field
• Prior experience in a hospital or healthcare setting.
• Experience collaborating with government agencies and hospital partners.
• Embraces change, innovative technologies, and continuous learning.

We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. If you have transferable skills, a passion for problem-solving, and a drive to improve processes, we would love to hear from you.

Cognizant will only consider applicants for this position who are legally authorized in the United States without requiring company sponsorship now or at any time in the future.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.